Get in touch
We are back open On the 2nd January 2019.
How long does it take for delivery?
Usually orders will take 2 to 3 working days! Excluding bank holidays and weekends.
I haven’t received my order confirmation email
Answer – At the time of order an automated order confirmation email is sent using the email address the customer has used for the order. If you have not received this, please check your spam folder for this email before contacting us.
Can you create a bespoke design for me?
Answer – As all our designs are templates, which enable customers to see their personalised words preview as you type, we’re sorry but we are unable to create designs which are not featured on our website.
Can I change my words or spellings once I have paid for my order?
Answer – Once you place your order, the item goes into an automated print queue. In the event you notice a mistake in the words or images you have typed and approved, we may be able to make a change if we are contacted within 1 hour via email only . If we are contacted after 1 hour, we regret we are unable to make any changes. If we are able to make an amend after the item has been paid for we will make one manual amend free of charge. Please note that if you are requesting an amend to your order, this may delay dispatch of your item by up to 24 hours.
Where is my order?
Answer – All our orders are dispatched in two working days. Please Allow 2 Days for your order to be processed and 2 to 3 days for your order to be posted. Only After Please contact us if you still haven’t received your order.
I need my order in a hurry, do you do express delivery?
Answer – We have an express delivery option for £6.95. Orders received before midday will be dispatched on a next working day delivery (excludes weekends).
How long does it take you to dispatch my order?
Answer – All orders are dispatched in 2 working days. Excluding weekends and bank holidays.